Return/Exchange Request

Thank you for shopping at BrandedGabru! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return/exchange process under the following conditions:

1. Quality Issues or Damaged Products

If you receive a product that is defective or damaged, we will gladly assist you in exchanging it for a new one. Please note, in order to process your return or exchange for a damaged item, you must provide a video recording of the product unpacking. This is essential to verify the condition of the product at the time of delivery. Without this video, we will be unable to consider your return or exchange request.

2. Size Misfit

If the product does not fit as expected, you can request an exchange depending on stock availability. Please share details about the size issue with our team for review on thebrandedgabru@gmail.com

3. Exchange Fee

Every approved exchange request will carry a flat fee of Rs.100, which must be paid in advance before the replacement product is shipped. This applies to all exchanges, including size misfits except damaged items. 

4. No Refunds After Purchase

Unfortunately, we do not issue refunds for any orders once a purchase has been made. However, if your product is damaged or there is a quality issue, we can offer you a replacement. Alternatively, you may choose to receive store credit that can be used towards a future purchase from BrandedGabru.

How to Initiate a Return/Exchange Request

  1. Contact us within 48 hours of receiving your order.
  2. Provide a clear video showing the damaged product and the unpacking process.
  3. If it's a size misfit, include detailed information about the issue.
  4. Our customer support team will review your request and respond as soon as possible.

If you meet the necessary criteria, we will proceed with the exchange or offer store credit. Please keep in mind that our return/exchange policy only covers items that meet the conditions outlined above.

For any further questions or assistance, feel free to call or WhatsApp us at +91 93517 30781. We're happy to help!

Thank you for choosing BrandedGabru!